Find answers to the frequently asked questions in easy-to-read, step-by-step instructions.
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Frequently asked questions
Licences
Free License: What can I do with free icons?
Free users can access thousands of free animated icons in all available formats without signing in. That’s ~23% of all icons available in our library! If you decide to sign up, you can add icons to your Favorites or create one Collection.
A Collection is a powerful tool that allows you to store, or edit a stack of icons at once - there’s no need to edit properties for individual icons one by one! Note: Free users cannot download Collections in bulk.
- use free icons in unlimited commercial and personal projects;
- set up one icon collection
- add icons to favorites
- use free icons for yourself, or on behalf of a client;
- use free icons in web design, print, applications, illustrations, videos, social media posts, video games, and presentations;
- add free icons to one Collection (available after creating an account);
- use icons without crediting Lordicon;
- bulk download icon collections;
- create more than one icon collection
- use icons in any product in which the icons form the core of that product (e.g. an icon library or pack, a plugin that focuses only on delivering specific animated icons);
- re-sell, rent, lend, assign, gift, or otherwise transfer or distribute the icons or the rights granted under this license (even for free);
PRO License: What can I do with PRO icons?
PRO License gives you access to all icons in all available formats (23% free, 77% exclusive content) and special library features, including creating an unlimited icon Collection or downloading them in bulk.
- use all icons in unlimited commercial and personal projects;
- use all icons for yourself, or on behalf of a client;
- use all icons in web design, print, applications, illustrations, videos, social media posts, video games, and presentations;
- create an unlimited number of Collections;
- bulk download icon collections;
- no need to credit Lordicon
- share PRO icons with anyone who is not explicitly included in your license details (e.g. people outside your company)
- share your account information or access with anyone who is not explicitly included in your license details (e.g. people outside your company)
- use icons in any product in which the icons form the core of that product (e.g. an icon library or pack, a plugin that focuses on delivering specific animated icons);
- re-sell, rent, lend, assign, gift, or otherwise transfer or distribute the icons or the rights granted under this license (even for free);
- integrate PRO icons in templates, online tools or plugins
PRO Extended License: Can I include Lordicons in themes, Visual Builders, or Plugins for sale?
Adding animated icons to your product can dramatically improve your users’ satisfaction.
Currently, you can only use free icons in your product. We are developing an API that will be available in Q1, 2023, allowing you to add free or PRO icons to your product.
Here is the breakdown of what you can and can not do when implementing Lordicons into your product:
- include all of the free icons in your paid or free product;
- allow your users to use Lordicons in a dashboard tool that lets them add and customize animated icons;
- allow your users to change colors, stroke sizes, or padding via HTML code, or your own triggers based on Lordicon Custom Element;
- use icons in a product or plugin in which icons act as a secondary element. (eg. website builder, graphic editor, and presentation tool)
- include PRO icons as standalone files in your product;
- include free icons without crediting Lordicon;
- use icons in any product or plugin in which the icons form the core of that product (e.g. an open-source or commercial plugin, library, or icon pack, whose main role is to provide animated or static icons.
Include PRO icons in your product
You can allow your users to use PRO animated icons. You will need to build an iFrame that utilizes embedded HTML with an animated icon inside your product.
Here is the suggested process for adding an animated icon:
- Go to lordicon.com/icons
- Select an icon
- Click "Download"
- Click "Embed HTML"
- Copy the code & paste it inside your product.
You can even build an editing panel inside your product, so the only thing you need to utilize PRO icons is this shortcode:
See case studies of this implementation:
How to credit Lordicon when using free icons?
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Websites. Please put the link in the footer if the icons are used on each page.
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Mobile apps. Please put the link on the About page, with an acknowledgment in the app description on the App Store/Google Play page. If the application doesn’t have an About section, please reference Lordicon on the app website instead.
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WordPress Plugins. Please add a link on the plugin's Settings page and the plugin page.
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Desktop software. Please put the link on the About page.
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Chrome Extensions. Please add the link to the description in the Chrome Web Store, and, if it doesn't ruin your layout, somewhere in your Settings.
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YouTube. Please put the link in the description area or video credits.
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Amazon or eBay product pages. You can put the link in the footer.
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Games. Please put the link in the Credits section.
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Social media posts. Please place the link in the description section or the post itself.
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PDF, Excel, Word (or any other document), ebooks, and printed editions. Please put the URL anywhere in the document.
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Physical goods (books, boxes, brochures, T-shirts, etc.). If possible, place a legible reference to Lordicon on your website or the physical product itself.
How to activate lifetime license with Lordicon 1.0 Lifetime License activation (Appsumo + Gumroad)
Step 1. Find your license code in these places:
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your Gumroad profile
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the initial purchase email sent after your purchase
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license reminder email from Feb 20th, 2021 sent with the Lordicon 2.0 release
Step 2. Set up an account. Register a new account with your email address and unique password. You can sign-up using Google or Github too.
Step 3. Apply Code. Go to the “License” tab which can be found in the main menu.
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Scroll down to reveal license number input
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Select the "Lifetime" license type
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Enter your unique license code
Can I use an icon for my logo?
Yes, you are allowed to use our icons for a business logo, but you cannot trademark your logo if it uses one of our icons.
Our License Agreement prohibits patenting or registering trademarks, logos, and visual materials of all types, including our materials, either in full or in part.
As a free user, you will have to credit us everywhere you use a logo containing Lordicon materials. If you wish not to do so, you can simply switch to our paid plans. Paid subscriptions free you from the obligation to link Lordicon, grant you access to editable versions of icons, and the right to use the logo after your subscription has expired.
Can I use your icons for printing (books, greeting cards, T-shirts, etc.)?
Yes, you can! You are allowed to use our icons for printing. Credit our website if you use Lordicon icons for free. You can do it by linking Lordicon on your blog, social media, or related websites. You are not required to give Lordicon any credit if you purchased a paid subscription.
Can I use free Lordicon icons in open-source projects?
Yes, you can use free Lordicon animated icons in your open-source project.
Do I need a PRO plan for every personal or commercial project I want to use Lordicon PRO in?
If you are an agency or freelancer commissioning work directly to clients, and they aren’t modifying the icons, then you are good to go with a single PRO license.
However, if your clients edit icons on the website or design software, they would be considered creators and require a separate PRO license.
My license expired. Can I use already downloaded PRO icons for different projects?
Yes, you can. When you subscribe to PRO, you unlock all PRO icons. Once you download an icon, you can use it forever in an unlimited number of personal or commercial projects.
There is only one exception to this rule. If your clients edit icons on the website or design software, they would be considered creators and require a separate PRO license.
Do you offer any special pricing for students?
Yes, we do offer special pricing for students.
Account and Billing
How to cancel a subscription?
Plan cancellation is simple and painless. If you need only a few icons, you can subscribe for one month, download what you need and then unsubscribe. You do not need to keep the subscription while not using our service.
The process of pausing a subscription
Step 1: Log in to your Lordicon account
Step 2: Go to Menu ➜ Subscription
Step 3: Click the "X" sign to pause a recurring payment.
How to change a password?
Go to the Account Settings tab. Provide your old password and enter a new one.
How to pay for a subscription plan
We use the Paddle checkout to manage payments. Purchasing a plan is super easy and 100% safe.
Step 1: Log in or set up an account.
Step 2: Pick a plan you would like to subscribe to.
Step 3: Fill out the data about the country of residence.
Step 4: Apply coupon code and/or VAT TAX ID
Step 5: Choose a payment method.
Step 6: Proceed with payment instructions.
Step 7: Have fun with animated icons.
Step 8: Cancel anytime - it is easy & painless.
Payment methods accepted by Paddle:
- PayPal
- Mastercard
- Visa Maestro
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Mada
- Apple Pay*
- Wire Transfers (ACH/SEPA/BACS)
- The Apple Pay option will only appear at checkout for one-time payments to customers using the Safari browser with Apple Pay set up on their device.
The paddle is the merchant of record for your transactions: find out what that means here.
Where can I find an invoice?
The invoice is sent via email, with a copy in the email body and as a PDF attachment. You can also download an invoice as a PDF directly from the "Billing" tab. You will be redirected to Paddle's website where you can input your business information such as VAT TAX number or address line & download the invoice.
How to cancel an email subscription
Go to the email received from us and scroll to the bottom of the message. That’s where you will find a text saying “Unsubscribe” Click on it to cancel an email subscription.
Refund Policy
A regular return policy does not apply to Lordicon PRO, since it is a digital product, and you cannot easily return software and other assets, once you downloaded them. We suggest that you try free products to see if they are what you need.
Nevertheless, we understand that life may be unexpected, so if you decided to purchase a Pro plan but encounter problems, get in touch with us to discuss the matter. We can always find an acceptable solution together.
Library
Do you provide icons in animated SVG format?
We do not provide animated icons in SVG animation format. A decent alternative is a JSON file based on vector animation.
Can I download icons for free?
Yes, you can. You can access the Lordicon library with many free icons without signing in. After signing in to our platform, you can create one (1) icon collection and add icons to favorites.
An icon collection is a powerful tool that allows you to edit a stack of icons all at once - no need to edit properties for individual icons one by one!
Can I download all icons at once?
We no longer provide such a feature. This icon library was created in a way to download icons individually or group them into collections and download only the number of icons you need at the moment.
What formats do you provide?
Both free and PRO icons are available in several formats.
Animated Edited:
- Embed HTML
- JSON Lottie (Lordicon)
- GIF
- MP4
- APNG
- WEBP
Static Edited:
- SVG
Animated Source files
- Lottie JSON (Rough)
- Adobe After Effects
Static Source Files
- EPS (some icon styles)
Downloads of either format are available for both Free and PRO subscription plans.
How to save a color to a palette?
You can save colors by adding them to a palette by clicking plus button.
What's the best way to use your icons on the website?
It is super easy to use animated icons on web and mobile projects. We have made a lot of easy-to-follow instructions on how to do this.
Will Lordicon Embed HTML - CDN hosted icons always be available?
While we expect to have minimal issues, there is no guarantee of 100% uptime for Lordicon HTML Embed that utilizing our CDN server. We may need to perform maintenance to these on rare occasions or encounter unforeseen issues that would cause service interruptions.
Issues and feedback
I found a bug with Lordicon!
Found a problem with Lordicon? Feel free to contact us directly or submit an issue on Kampsite.
I have feedback about Lordicon
Great! We'd love to improve Lordicon so it can work better! If you have opinions about how to make our icons, services, or features better - let us know.
Troubleshooting
How to decrease page loading time without loosing animated icon quality?
You need to load icons only when needed. Please follow the lazy loading guide. Note this feature is available only for custom HTML implementation method.
Icons are not showing up correctly - default colors & watermark
Our icons fail to display correctly only when you add icons in a Lottie JSON (Lordicon) format to your Native application (iOS, Android). You need to use the Lottie JSON (rough) from the source file section to fix it.
Native apps don't support expressions responsible for changing colors, animation states, or displaying the watermark. To edit the colors of the animation, please upload it to Lottie Editor, and change the colors directly there.
Icons in Adobe XD are not showing up correctly - default colors & watermark
Adobe XD supports Lottie files, but it doesn't support expressions on which our main format Lottie JSON (Lordicon) stands on. This is why color adjustments or animation states are not supported by Adobe XD. To include our animated icons in Adobe XD, please proceed with Lottie JSON (Rough) version.
